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Help

  How do I contact you? ›
  How do I place an order? ›
  How do I register? ›
  How do I log in? ›
  How can I pay? ›
  How secure are my card details? ›
  How much does delivery cost? ›
  Where do you deliver to? ›
  When will my order arrive? ›
  Is it in stock? ›
  Can I order items that are out of stock? ›
  Can I collect my order? ›
  Can I return an item? ›
  Do you have gift vouchers? ›
  Do you accept orders from other businesses, or Nurseries and Schools? ›
  Do you have a catalogue? ›
  What are your terms and conditions? ›

How do I contact you?


Click here for contact details.

How do I place an order?


First you can choose the items you want to purchase by clicking on the 'Buy' button, which will add them to the basket. The basket will show stock levels and the delivery cost.

To place an order you will need to register or log in to the web site. Once registered or logged in you can place an order by selecting 'Checkout' in the basket. The checkout will give you an order summary and payment options.

How do I register?


If you are a new customer it is necessary to register with the web site. You will need to enter a current email address, card holders details and delivery details. A password is required to store your details and retrieve them for future orders.

How do I log in?


If you have previously registered, please enter the email and password you used on registration.

How can I pay?


Payment can be made by credit card, debit card or PayPal. Cards accepted are MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Solo and UK Maestro. Laser cards are currently not accepted, sorry.

How secure are my card details?


Card payments are made through Sage Pay, part of The Sage Group PLC. Payment using Sage Pay is quick and secure, we do not retain your card details.

Sage Pay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved.

ScaleFarm.com is a trading name of quark creations limited, QUARK CREATIONS will appear on your card statement.

How much does delivery cost?


Select your item and click 'Buy' to add it to the basket, and delivery cost will be shown for your order.

UK delivery costs from £1.99 to £4.99 depending on weight, no extra charge for delivery to Scottish Highlands, Channel Islands or Northern Ireland. The cost of delivery by Courier depends on your location, please log in or register for details.

Delivery costs outside of the UK vary depending on location, order weight and volume. Add the item to the basket and select your delivery country from the drop down.

Where do you deliver to?


For a list destinations outside the UK please add the item to the basket and select delivery country from the drop down box for a delivery quote. If you country is not listed in the basket / login page please contact us for a quote.

When will my order arrive?


Orders are usually despatched by the next working day. You will be sent an email after your order is despatched.

Is it in stock?


Current stock levels are shown on the web site by selecting the item details or by clicking 'Buy' to add the item to the basket. Stock levels are current and accurate, we store all stock in our own warehouse so we can despatch direct.

Can I order items that are out of stock?


Many items can be back ordered if not in stock, simply click 'Buy' to add to the basket and place your order as normal. If your order contains in and out of stock items, you will be given the option of paying more to have the in stock items despatched immediately.

Can I collect my order?


No, we don't have a show room or counter facilities.

Can I return an item?


While we are confident you will be delighted with your purchase, if you are unhappy for any reason you may return the goods to us within 7 days of purchase, unused in their original packaging and in a resalable condition for a full refund. We cannot refund postage on returned goods unless they are faulty at time of receipt and being returned for replacement.

Do you have gift vouchers?


Yes, click here for more information on gift vouchers.

Do you accept orders from other businesses, or Nurseries and Schools?


We accept orders from all businesses. We only accept Purchase Orders for orders over £100, otherwise please us the web site to place your order.

Do you have a catalogue?


No, we don't produce a catalogue, we keep the web site up to date with new items and products.

What are your terms and conditions?


Click here for our terms and conditions.

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